Veelgestelde vragen
Delivery & Shipping
How long does delivery take?
Delivery normally takes 3–5 business days within the Netherlands and Belgium, and 6–7 business days in other European countries.
How long does it take to make my poster?
Every poster is made to order in our studio in Spain. Production takes 1–2 business days, after which your poster is shipped immediately.
Do you deliver outside Europe?
We currently only deliver within Europe. Feel free to contact us if you're located outside Europe — we're happy to look into the options.
How is my poster packaged?
Posters are shipped flat in a sturdy cardboard box with protective material, so your poster arrives undamaged.
Personalisation
How does personalisation work?
After choosing your poster, you fill in your personal details — such as your name, finish time, bib number and race date. These are processed into the design. No design skills needed.
Can I see a preview before it's printed?
We don't currently offer a proof. Our designs are carefully crafted so your poster looks great straight away. If in doubt, feel free to contact us.
What if I made a mistake in my personalisation?
Contact us as soon as possible at info@framedmiles.com. As long as your order hasn't gone into production yet, we'll correct the details free of charge.
Can I put multiple names or distances on one poster?
No, each poster is designed for one specific race. Want to celebrate multiple races? Simply order multiple posters — we offer free shipping from a certain order value.
Product & Quality
Where is my poster made?
In our studio in Spain. Every poster is made to order and shipped from there.
What material is the poster printed on?
We print on high-quality 200 g/m² matte photo paper. This gives a sharp, professional look without any glare.
What are the dimensions of the poster?
The standard size is A4 (21 × 29.7 cm). We also offer a miniprint in 13 × 18 cm, including a frame.
Returns & Payment
Can I return my order?
For non-personalised products, you have a 14-day return window. Send us a message at info@framedmiles.com to request a return.
Can I return my personalised poster?
Personalised products are not covered by the right of withdrawal, as they are made specifically for you. In case of damage during shipping or an error in the personalisation, we will of course arrange a free replacement. Read our return policy.
Which payment methods do you accept?
We accept iDEAL, credit card and bank transfer. All payments are processed via a secure connection.
Other
Can I order a poster as a gift?
Absolutely! Our posters make a unique and personal gift. You can change the delivery address at checkout. Want gift wrapping? Add it to your order.
How can I contact you?
Send an email to info@framedmiles.com. We normally respond within 1 business day.
EOFDelivery & Shipping
How long does delivery take?
Delivery normally takes 3–5 business days within the Netherlands and Belgium, and 6–7 business days in other European countries.
How long does it take to make my poster?
Every poster is made to order in our studio in Spain. Production takes 1–2 business days, after which your poster is shipped immediately.
Do you deliver outside Europe?
We currently only deliver within Europe. Feel free to contact us if you're located outside Europe — we're happy to look into the options.
How is my poster packaged?
Posters are shipped flat in a sturdy cardboard box with protective material, so your poster arrives undamaged.
Personalisation
How does personalisation work?
After choosing your poster, you fill in your personal details — such as your name, finish time, bib number and race date. These are processed into the design. No design skills needed.
Can I see a preview before it's printed?
We don't currently offer a proof. Our designs are carefully crafted so your poster looks great straight away. If in doubt, feel free to contact us.
What if I made a mistake in my personalisation?
Contact us as soon as possible at info@framedmiles.com. As long as your order hasn't gone into production yet, we'll correct the details free of charge.
Can I put multiple names or distances on one poster?
No, each poster is designed for one specific race. Want to celebrate multiple races? Simply order multiple posters — we offer free shipping from a certain order value.
Product & Quality
Where is my poster made?
In our studio in Spain. Every poster is made to order and shipped from there.
What material is the poster printed on?
We print on high-quality 200 g/m² matte photo paper. This gives a sharp, professional look without any glare.
What are the dimensions of the poster?
The standard size is A4 (21 × 29.7 cm). We also offer a miniprint in 13 × 18 cm, including a frame.
Returns & Payment
Can I return my order?
For non-personalised products, you have a 14-day return window. Send us a message at info@framedmiles.com to request a return.
Can I return my personalised poster?
Personalised products are not covered by the right of withdrawal, as they are made specifically for you. In case of damage during shipping or an error in the personalisation, we will of course arrange a free replacement. Read our return policy.
Which payment methods do you accept?
We accept iDEAL, credit card and bank transfer. All payments are processed via a secure connection.
Other
Can I order a poster as a gift?
Absolutely! Our posters make a unique and personal gift. You can change the delivery address at checkout. Want gift wrapping? Add it to your order.
How can I contact you?
Send an email to info@framedmiles.com. We normally respond within 1 business day.